Ordering and Delivery

Important: Due to Coronavirus, all delivery times are currently seeing an additional 1-2 working days on top of the times shown below.

Ordering

Our aim is to help you find the right product for your own specific needs easily and to make buying from us as simple as possible.

To make ordering simple and convenient you can order either via:

  • Internet/Online: view the relevant product page you want to order on our website and click on the 'Add To Cart' button. Online ordering is available 24 hours a day and is fast, simple and secure.
  • Telephone: call us on Freephone 0800 068 3625 and we will process your order immediately. Our telephone lines are open 9am - 5pm Monday to Friday.

After your order has been completed we will send a confirmation email to the email address you have provided. This will contain the details of your order including the order number and should be checked and retained for your records. If you find an error in your order please contact us, quoting your order number, as soon as possible.

If you can't find the product you want on our website we are probably able to locate it for you or recommend a suitable alternative. Just contact us to let us know what you're after and we'll be happy to help.

Delivery

If you are ordering from outside the UK we recommend you call us on 0800 068 3625 to place your order and to get a quote for shipping (depends on country).

All orders despatched same day if ordered before 12pm (midday), Monday - Friday.

If you order before 12pm (midday), Monday - Friday your goods will be despatched the same day when choosing DPD Next Working Day delivery. When choosing Standard Delivery, your goods may not be dispatched on the same day but will usually be delivered within the estimated timeframe shown. Please see our current shipping options below. All items are sent in discreet packaging with no logos on display. The return address and debit/credit statement will show "IncoShop Ltd". All prices exclude VAT.

Collection

Store collection is currently unavailable, apologies for any inconvenience caused.

UK Mainland Delivery

Delivery Options Delivery Times Orders Under £75 Orders Over £75
Standard Delivery (Monday - Saturday) 2-3 Working Days (Monday - Saturday) £3.95 FREE
DPD Priority Next Working Day (Monday - Friday) £5.95 £1.95

UK Offshore Delivery

Delivery Option Post Codes Delivery Times Price
Standard - Northen Ireland BT 2-4 Working Days £8.95
Standard Delivery - Zone C AB31 - AB56, IV1 -IV40, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA38, PH4 - PH41, PH49, PH50 2-4 Working Days £8.95
Standard Delivery - Zone D HS, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, IV41 - IV49, IV51, IV55, IV56, PH42 - PH44, ZE, IM 2-4 Working Days £9.95
Standard Delivery - Channel Islands GY, JE 2-4 Working Days £11.95

International Shipping

We operate a flat rate international shipping.

Please Note: Due to recent changes we are no longer able to ship to Norway due to increased administration problems with Norwegian customs (8th of July 2019). Switzerland may also incur additional import charges beyond our control.

Country Transit Time (Days) Price 
Austria 3-4 £9.99
Belgium 2-3 £7.99
Bosnia 4-6 £50.99
Bulgaria 4-7 £25.99
Croatia 4-6 £25.99
Czech Republic 3-4 £12.99
Denmark 3-4 £9.99
Estonia 4-5 £17.99
Finland 4-5 £23.99
France 2-3 £7.99
Germany 2-3 £6.99
Greece 4-9 £29.99
Hungary 4-5 £19.99
Iceland 4-6 £55.99
Italy 3-4 £11.99
Latvia 4-6 £25.99
Lithuania 4-6 £25.99
Luxembourg 2-3 £11.99
Netherlands 2-3 £7.99
Poland 4-5 £18.99
Portugal 4-5 £18.99
Romania 4-6 £25.99
Republic of Ireland 2-3 £7.99
Serbia 4-7 £50.99
Slovakia 3-4 £13.99
Slovenia 4-5 £15.99
Spain 3-4 £13.99
Sweden 4-5 £15.99
Switzerland 3-4 £41.99