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Customer Reviews

Here are a few of our latest Customer Reviews via FEEFO
Reviews
Feefologo

Feedback for Incontinence UK has been compiled from 492 customer reviews

Date Product Score Customer Comment

Your experience buying incontinence products from Incontinence UK

Service:--

We find that a large size is to big, if you had a small , medium , and large. The size you set was far to big.to buy something of this calibra, really you to send a sample of the size needed, also the padding is so to much,


On 14-Aug-2017 the supplier responded:
Thank you for your feedback.   If the sizing is not right then as long as you have not worn the item them you can return them and exchange for a smaller size (or refund if no longer required).  We do sell the SoSecure Swimwear in X Small, Small, Medium.  Please call us if you would like to organise an exchange/refund.

Unfortunately we cannot offer samples on washable incontinence products or incontinence swimwear as I am sure you would appreciate that as soon as they have been worn they can no longer be used by someone else and by sending the sample out this is likely to happen.

In terms of the padding I will pass your comments onto the manufacturing team.

If there is anything else we can help with do let us know. 

Your experience buying incontinence products from Incontinence UK

Service:--

Well after sending 3 emails to them
Without a reply, I'm not very impressed!

The last order I made on behalf of my Mother (Stretch pants with long legs)
was sent speedily, but they sent the
Short Leg Pants.

I have tried to contact them about this,
but my 3 emails have landed on deaf
ears!

Very unprofessional!

Mrs Val Martin


On 08-Aug-2017 the supplier responded:
Thank you for your feedback.   We have tried to call you this morning and left a voicemail to discuss as we have not received any emails back from you.    Please do call us when you are free and we can hopefully get this resolved asap.

Your experience buying incontinence products from Incontinence UK

Service:++

First class help on the telephone and next day delivery .brilliant

Your experience buying incontinence products from Incontinence UK

Service:--

I returned an item at the end of April 2017 and to date have not received a refund for the goods or a reply to my last email on this matter dated the 9th of June.


On 08-Aug-2017 the supplier responded:
Thank you for your feedback and we can only apologise that the due to human error the refund was not processed.   Further to our telephone conversation we had marked on the system that it had been refunded but we forgot to press the submit button on the refund.   This has now been resolved today and the refund processed in full.  Please accept our apologises for this.

Your experience buying incontinence products from Incontinence UK

Service:++

very discreet and very quick

Your experience buying incontinence products from Incontinence UK

Service:++

Hi,

Having done some marker research, this service rates highly. Goods are received at in a very fast time which is really great. It is very much appreciated.

Your experience buying incontinence products from Incontinence UK

Service:++

Product was as described and prompt service

Your experience buying incontinence products from Incontinence UK

Service:++

As they say within 2days.good service

Your experience buying incontinence products from Incontinence UK

Service:++

Excellent customer sales and service. Provided me with everything I required and gave me some useful advice and information.

Your experience buying incontinence products from Incontinence UK

Service:++

the product was descretly packaged and receuived very promptly - wel done !

Your experience buying incontinence products from Incontinence UK

Service:++

Fast efficient service discreetly packed

Your experience buying incontinence products from Incontinence UK

Service:++

Good explanation and very prompt dispatch

Your experience buying incontinence products from Incontinence UK

Service:++

Excellent

Your experience buying incontinence products from Incontinence UK

Service:+

Efficient

Your experience buying incontinence products from Incontinence UK

Service:++

Friendly and efficient service, with additional kindness.

Your experience buying incontinence products from Incontinence UK

Service:++

Speedy delivery. Discreet packaging.

Your experience buying incontinence products from Incontinence UK

Service:++

Good choice of products. Easy to understand reviews of each product on the website, so you can easily decide which items suits your needs the best

Your experience buying incontinence products from Incontinence UK

Service:++

I would have no problem recommending Incontinence UK , excellent service good quality products

Your experience buying incontinence products from Incontinence UK

Service:++

The main thing for oldies like me is the clarity of the site. It is easy to find what you have to offer to suit my request. And then the delivery is very prompt and the delivery person very helpful. Thank you for excellent service Dorothy M.

Your experience buying incontinence products from Incontinence UK

Service:++

Prompt delivery! This is something we use for elderly parents, and never think of until we use the last one! Good to know we can order items and get them delivered quickly.