We are delighted to announce that Incontinence UK has been awarded for the fourth year in a row the Feefo Gold Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers. #FeefoTrusted.
This independent Feefo accreditation is awarded to websites that have consistently delivered great customer service and is based on the feedback received directly from our customers!
Jemma Dunn, Incontinence UK Director commented: “It’s a real honour to receive this Gold Service Award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2016. We’re looking forward to another successful year ahead.”
Some of our recent feedback includes:
- Great product at a good price. Equal to more expensive brands for absorption and better softer quality next to the skin.
- Excellent service – very pleased – service fast and delivery no problems.
- Very friendly helpful staff, big thanks. On one occasion the wrong item was dispatched but was immediately sorted.
- We have been purchasing products from you for some time now for my father. Your service has always been superb and to tell you how much difference your prompt, efficient and cheerful service made to us as a family as we looked after him at home. Thank you to you all. It is the things that are often taken for granted in caring that can make the biggest difference – and getting your incontinence supplies regularly and in a timely manner makes life that bit easier. Keep up the good work and thank you again.
- I would like to thank you for your customer care and service. Many other companies could learn from you!
Thank you for all your feedback both good and bad and as a business we are always wanting to improve our product and service offering. Although we are really pleased with our current positive rating of 96% we will always strive for 100%! If you have any issues or outstanding queries do let us know and we will deal with them immediately. To see our latest rating results click here.