Ordering and Delivery

Ordering

Our aim is to help you find the right product for your own specific needs easily and to make buying from us as simple as possible.

To make ordering simple and convenient you can order either via:

  • Internet/Online: view the relevant product page you want to order on our website and click on the "Buy It Now" button. Online ordering is available 24 hours a day and is fast, simple and secure.
  • Telephone: call us on Freephone 0800 068 3625 and we will process your order immediately. Our telephone lines are open 9am - 5pm Monday to Friday.

After your order has been completed we will send a confirmation email to the email address you have provided. This will contain the details of your order including the order number and should be checked and retained for your records. If you find an error in your order please contact us, quoting your order number, as soon as possible.

If you can't find the product you want on our website we are probably able to locate it for you or recommend a suitable alternative. Just contact us to let us know what you're after and we'll be happy to help.

Delivery

If you are ordering from outside the UK we recommend you call us on 0800 068 3625 to place your order and to get a quote for shipping (depends on country).

All orders despatched same day if ordered before 3pm, Monday - Friday.

If you order before 3pm Monday - Friday your goods will be despatched the same day with your chosen shipping method. Please see our current shipping options below. All items are sent in discreet packaging with no logos on display. The return address and debit/credit statment will show "IncoShop Ltd". All prices exclude VAT.

Collection

You can collect your goods from us during our opening hours. We have two locations, one in Bolton (BL3 6DG) and one in Aylesbury (HP20 1DQ). We recommend you order your goods online or over the phone before coming to store to avoid disappointment if we are out of stock. If you want to order in store we will try our best to meet your needs.

Bolton: Monday - Thursday 9am - 5pm, Friday 9am - 4pm
Aylesbury: Monday - Thursday 9am - 5pm, Friday 9am - 4pm

UK Mainland Delivery

Delivery Options Delivery Times Orders Under £100 Orders Over £100
Economy Delivery (Monday - Saturday) 2-3 Working Days (Monday - Saturday) £3.95 FREE
DPD Express 24 (Next Working Day) Next Working Day (Monday - Friday) £5.95 £1.95
DPD Saturday (Saturday) Saturday Delivery £7.49 £7.49



UK Offshore Delivery

Delivery Option Post Codes Delivery Times Price
Standard - Northen Ireland BT 2-4 Working Days £8.95
Standard Delivery - Zone C AB31 - AB56, IV1 -IV40, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA38, PH4 - PH41, PH49, PH50 2-4 Working Days £8.95
Standard Delivery - Zone D HS, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, IV41 - IV49, IV51, IV55, IV56, PH42 - PH44, ZE, IM 2-4 Working Days £9.95
Standard Delivery - Channel Islands GY, JE 2-4 Working Days £11.95



International Shipping

We operate a flat rate international shipping.

Please Note: Due to recent changes we are no longer able to ship to Norway due to increased administration problems with Norwegian customs (8th of July 2019). Switzerland may also incur additional import charges beyond our control.

Country Transit Time (Days) Price 
Austria 3-4 £9.99
Belgium 2-3 £7.99
Bosnia 4-6 £50.99
Bulgaria 4-7 £25.99
Croatia 4-6 £25.99
Czech Republic 3-4 £12.99
Denmark 3-4 £9.99
Estonia 4-5 £17.99
Finland 4-5 £23.99
France 2-3 £7.99
Germany 2-3 £6.99
Greece 4-9 £29.99
Hungary 4-5 £19.99
Iceland 4-6 £55.99
Italy 3-4 £11.99
Latvia 4-6 £25.99
Lithuania 4-6 £25.99
Luxembourg 2-3 £11.99
Netherlands 2-3 £7.99
Poland 4-5 £18.99
Portugal 4-5 £18.99
Romania 4-6 £25.99
Republic of Ireland 2-3 £7.99
Serbia 4-7 £50.99
Slovakia 3-4 £13.99
Slovenia 4-5 £15.99
Spain 3-4 £13.99
Sweden 4-5 £15.99
Switzerland 3-4 £41.99